KB10866 - Purchasing, payment, invoicing, product delivery.

  • Purchases are performed on-line via the Buy page of the TatukGIS web site, with payment by credit card or bank wire transfer.
  • Most credit cards are supported, as well as Apple Pay and Google Pay. The buyer may select between two supported credit card processors: Stripe and eCard. Credit card details are transmitted directly to the credit card processor using industry standard security protocols. TatukGIS does not see or retain customer credit card information.
  • Prices are transparently presented in U.S. dollars. EUR or PLN (Polish zloty) can also be selected as the transaction currency.
  • Upon completion and approval of an online purchase order, TatukGIS sends the purchaser an email providing links to the proforma invoice (for print out or PDF download) and payment options.
  • The purchase payment may be performed during the online purchase order session or later via the payment link provided by email. For guidance on cooperating with a purchasing department, see KB10874.
  • Upon receipt of the purchase payment, TatukGIS i) notifies the purchaser and declared licensed user (if different persons) by email, ii) generates and makes available the commercial invoice from a link in the email and under the purchaser's login account (for printing or PDF download), and iii) activates the login account of the licensed user with product access. Guidance on obtaining and getting started with a product is provided in KB10614.
  • Product delivery is by internet download with no shipping charges.
  • Concerning European Union (EU) residents only: Prices are presented without value added tax (VAT). Companies and organizations domiciled in the EU must provide its proper VAT number, which will be reflected on the invoice, to avoid being charged VAT. Then the buyer must account for VAT in its home EU country. If the buyer is in Poland, or a private individual in any EU country, the 23% Poland VAT is added to the price and reflected on the invoice. (EU VAT is not applicable to buyers located outside the EU.)
  • In the event of a credit card payment related problem, see guidance offered at KB10867.
  • For purchases performed by software resellers, see KB10878.
  • TatukGIS does not process purchase transactions based on customer generated purchase orders. See information provided at KB10870.
  • TatukGIS follows a try-before-you-buy approach. Use the product trial version to verify the product meets your requirements before purchasing.
  • Safe list @tatukgis.com with anti-spam filters to ensure receipt of notification emails.
  • The TatukGIS Purchase & Fulfilment Policy may contain slightly additional relevant information.
  • For sales related assistance contact: sales@tatukgis.com.
Created: August 10, 2011, Modified: April 29, 2025