Maintenance for the first 12 months is included with the license purchase. Maintenance renewal for each subsequent 12-month period can be purchased. Approximately three months before the scheduled license maintenance expiration date, the maintenance renewal purchase item becomes visible on the Buy / Maintenance Renewals page (login required) to both the registered product user and the account administrator (if different persons). Approximately 30 days prior to maintenance expiration, TatukGIS sends a reminder message to the registration email addresses of the registered product user and administrator. Safe-list @tatukgis.com addresses to ensure receipt of the notification e-mail.
The maintenance renewal price is 40% of the current license price when performed on time (i.e., prior to the scheduled maintenance expiration date), 60% of the current license price when performed within one year after expiration, and 80% of the current license price thereafter. With late renewals, the new 12-month maintenance period begins from the renewal purchase date.
Maintenance renewal purchases involving two or more licenses of the same product qualify for volume price discount. Just select the correct license quantity when performing the on-line purchase to receive the discount. (Maintenance renewal purchases for multiple licenses must be performed by the account administrator.)
Maintenance includes download access to the latest product update and upgrade versions, right to use any product version downloaded during the active maintenance period, email access to TatukGIS technical support, and write access to the Question & Answer resource. New versions of TatukGIS products are released regularly. Because TatukGIS maintains download access only for the most recent version of each product for users with active maintenance, customers using an obsolete product version should keep their own back-up copy of that version.