News Ticket-oriented support system April 06, 2010 Effective 6th of April, TatukGIS switched to a ticket-oriented system for the support email box in order to better manage an increasing number of support emails. How it works: all emails sent to support will receive an unique ticket number a conformation email with a ticket number will be sent back to customer immediately the ticket number will be used to track the correspondence and to assign the query to an appropriate TatukGIS staff member for follow-up Form the customer perspective: the system change is transparent - just report technical problems to TatukGIS Support as usual for a better manageability, we ask customers to report only one problem per email; this allows each problem to be handled by a different team member to improve response time do not cross-post email to multiple TatukGIS e-mail addresses - send support email only to Support TatukGIS plans to later implement the same ticked-oriented system for the Sales email box.